GigaTech Products Lifetime Warranty
We are so confident in the quality and reliability of our transceivers that we back them with an industry-leading Lifetime Warranty. We will stand behind the performance through the useful life of the product. The GigaTech Products lifetime warranty and overnight replacement policy is designed to save our customers time and money by getting them back up to speed as quickly as possible.
GigaTech is dedicated to providing customers with a hassle-free, full-service experience beyond the initial purchase of the product. Our US-based team of certified and trained technicians have extensive experience with the product base and interact with customers through an enterprise-class support portal system.
GigaTech Products warrants that its products are free from defect in material and workmanship. According to the specific duration and conditions set forth below, GigaTech Products will, at its choice, either repair or replace its product or any part of its product that prove to be defective because of defect of material or improper workmanship. Defective product will be repaired or replaced on an exchange basis where replaced product may be new or refurbished to be functionally equivalent to new. If Gigatech Products is unable to repair or replace the product, refund will be issued at current market value from the time that warranty claim is made.
Gigatech Products is not responsible for damage to its product that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair, or modification. GigaTech Products is not responsible for any product where the original identification information has been altered, obliterated, or removed, has not been handled or packaged correctly, or has been resold contrary to the US export regulations.
GigaTech Products is not liable for, and does not cover under warranty, any loss of data or any costs associated with determining the source of system problems or removing, servicing or installing GigaTech Products product. This warranty excludes 3rd party software, connected equipment or stored data. In the event of a claim, Gigatech Products’ sole obligation shall be replacement of the hardware.
This warranty applies to the original end user of the product and is not passed on from end user to end user. An original or copy of an original invoice is required upon claim of warranty. This invoice must be either from GigaTech Products itself, an authorized distributor of GigaTech Products, or a reseller who purchased the product through an authorized channel. Products purchased outside of direct channels will not be covered under GigaTech Warranty.