Straightforward warranty. No runaround.
Every GigaTech product is backed by a real warranty and a process built to keep your customers moving — including replacement that ships before you even send the defective unit back.
What we promise
GigaTech Products warrants every product we ship against defects in material and workmanship. If something’s genuinely defective, we’ll repair it, replace it — or refund it at current market value if we can’t do either. This warranty covers the original end user and requires proof of purchase through an authorized channel.
How long you’re covered
How a claim works
Loop in Technical Support first (recommended). Many issues resolve without a return — and a confirmed defect is what qualifies a unit for Advance Replacement. Log a ticket at support.gigatechproducts.com.
Get your RMA number. Non-custom products are eligible for return within 30 days of your invoice date, and credit is only issued within that window. Once issued, your RMA number is valid for 20 days.
Ship it back correctly. Box only (no envelopes or pouches), shipped via a common carrier with tracking, addressed to the attention of your RMA number. Return shipping is the customer’s responsibility unless the unit qualifies for Advance Replacement.
We resolve it. Confirmed-defective units are repaired or replaced. If Tech Support wasn’t consulted up front, we’ll test the returned unit ourselves — repair or replacement follows from what we find, and credit is available only if the product is non-custom and within the 30-day window.
Not eligible for return or credit: custom-built cables, DAC, AOC, or any product that required a custom order — at any time. Not sure whether something qualifies as custom? Ask your rep before you order.
We ship before you return
Confirmed defective? Your replacement ships first.
Once our Technical Support team determines a product is defective, GigaTech ships your replacement immediately — typically next-day — at our expense, before we’ve even received the original unit back. Just send the defective unit back within your RMA’s 20-day validity window. If it doesn’t come back in that window, we’ll invoice the replacement at full list price.
This page summarizes GigaTech Products’ Warranty and Return process for our reseller partners. It doesn’t replace our full Limited Warranty Terms, which govern in the event of any conflict.
GigaTech Products warrants that its products are free from defect in material and workmanship. According to the specific duration and conditions set forth below, GigaTech Products will, at its choice, either repair or replace its product or any part of its product that prove to be defective because of defect of material or improper workmanship. Defective product will be repaired or replaced on an exchange basis where replaced product may be new or refurbished to be functionally equivalent to new. If Gigatech Products is unable to repair or replace the product, refund will be issued at current market value from the time that warranty claim is made.
Gigatech Products is not responsible for damage to its product that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair, or modification. GigaTech Products is not responsible for any product where the original identification information has been altered, obliterated, or removed, has not been handled or packaged correctly, or has been resold contrary to the US export regulations.
GigaTech Products is not liable for, and does not cover under warranty, any loss of data or any costs associated with determining the source of system problems or removing, servicing or installing GigaTech Products product. This warranty excludes 3rd party software, connected equipment or stored data. In the event of a claim, Gigatech Products’ sole obligation shall be replacement of the hardware.
This warranty applies to the original end user of the product and is not passed on from end user to end user. An original or copy of an original invoice is required upon claim of warranty. This invoice must be either from GigaTech Products itself, an authorized distributor of GigaTech Products, or a reseller who purchased the product through an authorized channel. Products purchased outside of direct channels will not be covered under GigaTech Warranty.
The foregoing is the complete warranty for GigaTech products and supersedes all other warranties and representations, whether oral or written. Except as expressly set forth above, no other warranties are made with respect to GigaTech products, and GigaTech products expressly disclaim all warranties not stated herein, including, to the extent permitted by applicable law, any warranty that may exist under national, state, provincial or local law including but not limited to any implied warranty of non-infringement, merchantability or fitness for a particular purpose. All warranties, whether express or implied, are limited to the periods of time set forth above. Some states or other jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Gigatech products are not authorized for use as critical components in life support equipment or for applications in which the failure or malfunction of the products would create a situation in which personal injury or death is likely to occur. Gigatech products shall not be liable for the death of any person or any loss, injury, or damage to persons or property by use of products used in applications including, but not limited to, military or military-related equipment, traffic control equipment, disaster prevention systems, and medical or medical-related equipment.
Gigatech product’s total liability under this or any other warranty, express or implied, is limited to repair, replacement or refund. Repair, replacement, or refund are the sole and exclusive remedies for breach of warranty or any other legal theory. To the fullest extent permitted by applicable law, GigaTech products shall not be liable to the purchaser or end-user customer of a GigaTech product for any damages, expenses, lost data, lost revenues, lost savings, lost profits, or any other incidental or consequential damages arising from the purchase, use or inability to use the GigaTech product, even if GigaTech product has been advised of the possibility of such damages. Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state or jurisdiction to jurisdiction.