When Every Minute Counts
The Challenge
A GigaTech representative was working with one of our resellers to supply AOC cables for a critical data center deployment. The data center needed dual-coded cables to connect their Juniper equipment to HP systems. Everything seemed straightforward—until the data center team realized the systems were not what they had originally expected, and they had ordered the wrong coded cables.
With their new facility scheduled to go live immediately, they faced a serious problem. Shipping the cables back for recoding would take days they simply didn’t have. The clock was ticking, and their entire timeline hung in the balance.
The Solution
Rather than accept delays, our GT rep and our reseller proposed a creative solution: an engineer at the data center could drive the cables directly to our facility for immediate recoding and relabeling. It was a 60-mile journey, but it beat waiting for traditional shipping.
Making It Happen
When their engineer arrived at our lobby, we were ready. While our technical team took the cables to begin the recoding process, our GT rep sat down with the visiting engineer for a coffee and conversation.
Fifteen minutes later—the time it took to finish that coffee—our team had completed the recoding and relabeling. The engineer walked out our door with exactly what the data center needed.
The Result
From the moment of realization to having the correct cables installed, the entire process took just 2.5 hours. The data center went live on schedule, and a potential crisis became a success story. And the engineer LOVED the quick turn process that we were able to provide.
This is what partnership looks like in action. When our customers face urgent challenges, we don’t just provide products—we provide solutions, speed, and peace of mind.
Ready to experience this level of service for your next project? Contact us today to discuss how we can support your critical deployments.