Cisco will not void the warranty or SMART Net on the system because of the use of a third party component. We stand behind our products and will support any issue with a transceiver, cable, or memory module that we supply. All of our products come with a Lifetime Replacement Warranty and free standard overnight replacement*.

*Free standard overnight replacement after it has been determined by a member of the GigaTech Support Team that the item is defective and requires replacement, and only within the continuous 48 USA states.

“Will the OEM refuse support if I use a GigaTech compatible product?”

System manufacturers (OEM) cannot deny warranty or support of the system because of the use of third party transceivers or cables and official statements supporting this can be found on numerous system manufacturer websites. The reason for this is due to the Magnuson Moss Act, passed by the FTC in 1975, defined in Section 2302 Subsection C:

(c) Prohibition on conditions for written or implied warranty; waiver by Commission No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand,
trade, or corporate name:

https://uscode.house.gov/view.xhtml?req=granuleid%3AUSC-prelim-title15-chapter50&edition=prelim

So, unless the system manufacturer wants to supply the accessory article at no cost to the consumer, they cannot limit the purchase of accessory goods to exclusive use of manufacturer originals. This does not mean that the system manufacturer has to warrant the accessory item or service purchased from a third party vendor, that responsibility falls upon the company that has supplied the accessory or service. At GigaTech, all of our products come with a Lifetime Warranty without need to purchase any extended contracts or service agreements.

Meeting and Exceeding the Standards

System manufacturers such as Cisco do not build the transceivers and cables that they supply. Instead, these items are purchased from global contract manufacturers.These items are then labeled, coded, packaged and sold at astronomically inflated prices. At GigaTech we label, code and package compatible solutions that meet or exceed the specification of the product provided by the manufacturer at a fraction of the price. Each item is subject to in-depth qualification and testing to ensure that it will be 100% compatible with the OEM solution, and will accommodate the demands of the most rigorous technology environments.

  • Save Money and Meet Budget Requirements
        60%-95% off of manufacturer list prices
  • 100% Compliant
        MSA, IEEE, RoHS compliant on every item
  • Shorter Lead Times
        Large inventory and nimble
        manufacturing capabilities
  • Custom Options & Lengths
        BiDi, CWDM, DWDM, distances &
        lengths OEMs do not provide
  • Lifetime Warranty
        No additional contracts or fees required
  • Lab Tested for Compatibility
        Plug-and-play reliability